Mapping onto the Workforce of Tomorrow: How RPO Can Play a Role

Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena

August 2010 | Document #ERI-2010-3-W-0459 | Whitepaper
This whitepaper highlights the role that RPO can play in creating the workforce of tomorrow. It looks at the current value proposition of RPO, suggests ways of advancing the value proposition, and hig... | More

Time to Make a Bold Move in HRO - Inorganic Considerations for India-Heritage Suppliers

Rajesh Ranjan

July 2010 | Document #ERI-2010-3-B-0457 | Research Brief
In the backdrop of a consolidating market that is at an inflexion point, this research brief presents a view point on why India-heritage suppliers, a relatively newer entrants in the marketplace, shou... | More

Benefits Administration Outsourcing (BAO) Supplier Profile Compendium

Rajesh Ranjan, Sudhanshu Saxena, Ritu Sharma

July 2010 | Document #ERI-2010-3-R-0453 | Research Report
The BAO Supplier Profile Compendium provides accurate, comprehensive, fact-based snapshots of 10 leading BAO suppliers. Each profile highlights BAO service capability and strategy, client portfolio an... | More

Benefits Administration Outsourcing (BAO) - Resilient Demand, Dynamic Supplier Landscape

Rajesh Ranjan, Sudhanshu Saxena, Ritu Sharma

July 2010 | Document #ERI-2010-3-R-0446 | Research Report
While the demand for BAO showed resilience during the economic downturn and is poised for a robust growth in 2010, the supplier landscape is changing rapidly with consolidation on one hand and entry o... | More

Hewitt to Merge With Aon - What It Means For the HRO Industry

Rajesh Ranjan

July 2010 | Document #ERI-2010-8-B-0448 | Research Brief
This breaking view point document analyses the recent merger announcement between Aon and Hewitt and its impact on various segments of the HRO market. | More

HRO Supplier Landscape in Europe: Leaders, Major Contenders, and Emerging Players

Rajesh Ranjan, Sudhanshu Saxena

June 2010 | Document #ERI-2010-3-R-0432 | Research Report
As the European Multi-process HRO market shows signs of pick-up in 2010, buyers are interested in understanding their options and supplier capabilities to serve this region. This research study analyz... | More

ACS to Acquire ExcellerateHRO: Indication of Divergent Strategic Directions?

Katrina Menzigian, Rajesh Ranjan

May 2010 | Document #ERI-2010-8-B-0428 | Research Brief
This breaking view point document analyses the recent acquisition announcement by ACS of ExcellerateHRO. | More

HRO Supplier Profile Compendium - Comprehensive Look at MPHRO Suppliers

Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena

May 2010 | Document #ERI-2010-3-R-0410 | Research Report
The Global HRO Supplier Landscape – Supplier Profile Compendium is a companion to Everest Research Institute’s latest study, Global Multi-process HRO Supplier Landscape – A Case of Survival and Growth... | More

Global Multi-process HRO Supplier Landscape - A Case of Survival and Growth in a Multifaceted Market

Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena

April 2010 | Document #ERI-2010-3-R-0409 | Research Report
In the backdrop of a tough economic environment, the multi-process HRO (MPHRO) market witnessed some fundamental shifts in 2009. While the new deal signings were relatively low, the market grew margin... | More

HRO Annual Report 2010 - “A year of multi-process HRO market reinvention and evolution”

Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena

March 2010 | Document #ERI-2010-3-R-0403a | Research Report
In the backdrop of a tough economic environment, the multi-process HRO (MPHRO) market witnessed some fundamental shifts in 2009. While the new deal signings were relatively low, the market grew margin... | More

NorthgateArinso to Acquire Convergys: Another Move Forward In Reinventing the HRO Market

Katrina Menzigian, Rajesh Ranjan

March 2010 | Document #ERI-2010-8-B-0404 | Research Brief
This breaking view point document analyses the recent acquisition by NorthagteArinso of Convergys’ Employee Management line of business. | More

RPO Supplier Landscape and Capability Assessment

Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena

February 2010 | Document #ERI-2010-3-R-0380 | Research Report
The RPO supplier landscape is rapidly changing as new RPO suppliers continue to enter the market, while existing suppliers expand their capabilities through mergers, acquisitions, and partnerships. Th... | More

Recruitment Process Outsourcing (RPO) - Supplier Profile Compendium

Mansi Khanna, Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena

January 2010 | Document #ERI-2010-3-R-0378 | Research Report
The Global Recruitment Process Outsourcing (RPO) - Supplier Profile Compendium is a companion to Everest Research Institute's latest study, Global Recruitment Process Outsourcing (RPO) - Supplier Land... | More

Recruitment Process Outsourcing (RPO) - Moving Beyond the Pioneer Stage

Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena

November 2009 | Document #ERI-2009-3-R-0377 | Research Report
This research report provides a comprehensive coverage of the RPO market and analyzes it across various dimensions such as market overview and key business drivers, buyer adoption, solution and transa... | More

Xerox and ACS: Smart Tactical Play or Strategic Coup?

Katrina Menzigian, Marvin Newell, Ross Tisnovsky

October 2009 | Document #ERI-2009-8-R-0374 | Whitepaper
Learn more on what this acquisition means for Xerox's shareholders, both entities' customers, and competitors in this Executive Perspecitve document. | More

2010 Market Predictions

October 2009 | Document #ERI-2009-0-R-0369 | Research Report
Everest Research Institute's market predictions for 2010. | More

End-of-Term Market in HRO

Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena

October 2009 | Document #ERI-2009-3-R-0366 | Research Report
In the next couple of years, over 110 deals in the HRO market will be nearing their end of term.  This research report provides a comprehensive coverage of the end-of-term HRO market and analyzes it a... | More

Xerox Acquiring ACS

Peter Bendor-Samuel, Katrina Menzigian

September 2009 | Document #ERI-2009-8-B-0368 | Research Brief
News of another merger of a services and product firms on September 28, 2009. What does this mean for the industry and who's next? | More

"Filling The Gap" - Partnership Between Xchanging and Alexander Mann Solutions (AMS)

Katrina Menzigian, Rajesh Ranjan

August 2009 | Document #ERI-2009-3-B-0361 | Research Brief
This research brief shares Everest's views on the recent announcement of a partnership between Xchanging and AMS and its implications for the HRO and the RPO market. | More

Multi-Country Payroll Outsourcing (MCPO) - Supplier Profile Compendium

Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena

July 2009 | Document #ERI-2009-3-R-0342 | Research Report
The Multi-Country Payroll Outsourcing (MCPO) - Supplier Profile Compendium is a companion to Everest Research Institute's latest study, Multi-Country Payroll Outsourcing (MCPO)- A New Approach to an O... | More

Things You Must Know Before Your HRO Contract Expires

Katrina Menzigian, Rajesh Ranjan

June 2009 | Document #ERI-2009-3-W-0351 | Whitepaper
The early years of the multi-process HRO industry saw buyers making decisions on a limited set of industry data and insights. The industry has evolved and hence, HRO has gone through significant chang... | More

Multi-Country Payroll Outsourcing (MCPO): A New Approach to an Old Problem

Katrina Menzigian, Rajesh Ranjan, Sudhanshu Saxena

May 2009 | Document #ERI-2009-3-R-0340 | Research Report
Historically, many multinational companies (MNCs) outsourced their payroll locally. However, increased globalization made MNCs look for an integrated approach that can provide better management insigh... | More

Global HRO Supplier Landscape - Supplier Profile Compendium

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

March 2009 | Document #ERI-2009-3-R-0316 | Research Report
The Global HRO Supplier Landscape - Supplier Profile Compendium is a companion to Everest Research Institute's latest study, Global HRO Supplier Landscape, January 2009, and provides accurate, compreh... | More

2008 Global HRO Supplier Landscape

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

January 2009 | Document #ERI-2009-3-R-0309 | Research Report
The global multi-process Human Resources Outsourcing (HRO) market witnessed significant shifts in buyer adoption trends in 2008. The 2008 Global HRO Supplier Landscape research report provides action... | More

HRO Annual Report 2008

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

November 2008 | Document #ERI-2008-3-R-0308 | Research Report
There are some major shifts taking place in the 11-year old multi-process Human Resource Outsourcing (HRO) market. This report provides comprehensive coverage of the global 2008 HRO market. | More

2009 Market Predictions

October 2008 | Document #ERI-2008-0-R-0284 | Research Report
Everest Research Institute's predictions for 2009. | More

Learning Services Outsourcing (LSO) - Supplier Profile Compendium

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

October 2008 | Document #ERI-2008-3-R-0282 | Research Report
The Learning Services Outsourcing (LSO) - Supplier Profile Compendium is a companion to the latest study, Learning Services Outsourcing (LSO) - Accelerating the Learning Curve, September 2008, and pr... | More

Accelerate the Learning Curve

Monica Barron, Rajesh Ranjan

September 2008 | Document #ERI-2008-3-W-0285 | Whitepaper
Learning Services Outsourcing (LSO) has emerged as a strategic choice for buyers to effectively manage these complexities and meet their short term goals as well long term business objectives. Learn ... | More

Learning Services Outsourcing (LSO) - Accelerating the Learning Curve

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

September 2008 | Document #ERI-2008-3-R-0276 | Research Report
Learning is unique among HR functions: in many organizations, learning, or training, is decentralized - managed and funded by business units rather than the HR department. With such complexity ingr... | More

Gathering Momentum: Mid-Market HRO

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

August 2008 | Document #ERI-2008-3-R-0266 | Research Report
This research report provides a comprehensive coverage of the 3K-15K employees segment including detailed analyses on market size and growth, comparison of transaction characteristics in the 3K-15K em... | More

HRO in Europe - A Market on the Move

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

May 2008 | Document #ERI-2008-3-W-0253 | Whitepaper
Europe's share in the global HRO market has increased from 20 percent to 30 percent, in terms of number of deals, in the post-2005 period. | More

Pan-European HRO Market

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

May 2008 | Document #ERI-2008-3-R-0249 | Research Report
The European market has seen increased HRO adoption over the past couple of years. The changing dynamics in this market have led to increased demand.  This report provides a comprehensive cove... | More

Global Sourcing in HR

Chris MacKay, Rajesh Ranjan

February 2008 | Document #ERI-2008-3-W-0232 | Whitepaper
This white paper discusses the changing dynamics of GS in HR, provides an overview of the service providers' GS strategy in HR outsourcing (HRO), and illustrates some key considerations for choo... | More

Global HRO Supplier Landscape

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

December 2007 | Document #ERI-2007-3-R-0221 | Research Report
This research report analyzes global 2007 HRO supplier landscape, investigates the emerging supplier trends, and assesses supplier delivery capability across scale, scope, technology, and delivery fo... | More

HRO Annual Report 2007

Monica Barron, Rajesh Ranjan, Sudhanshu Saxena

November 2007 | Document #ERI-2007-3-R-0220 | Research Report
The Human Resource Outsourcing (HRO) market has reached a critical juncture in its 10 year history with market size increasing but at a slower growth rate. While buyers are increasingly looking at HRO... | More

HRO Benchmarks: Scope, Quality, and Pricing - Key Findings from a Survey of Large HRO Buyers

Monica Barron, Rajesh Ranjan

September 2007 | Document #ERI-2007-3-W-0213 | Whitepaper
The Human Resource Outsourcing (HRO) industry is at a critical point in its short history. Buyers are increasingly looking at HRO as an opportunity to streamline processes, reduce direct and indirect ... | More

HRO Benchmarks - Scope, Pricing, and Quality

Monica Barron, Rajesh Ranjan

June 2007 | Document #ERI-2007-3-R-0167 | Research Report
This report identifies the definitions, metrics, and measures overall and within specific HRO process areas that facilitate optimal realization of the desired outcomes of HRO. | More

Geographic Trends in HRO Adoption

Monica Barron, Rajesh Ranjan

May 2007 | Document #ERI-2007-3-R-0166 | Research Report
Significant variation exists in the adoption of Human Resources Outsourcing (HRO) across North America, Europe, and Asia Pacific. The differences in regional market trends and risks necessitate modif... | More

HRO Annual Report 2006

Abhimanya Singh Rana, Vipul Taneja

September 2006 | Document #ERI-2006-3-R-0102 | Research Report
The nine-year-old Human Resource Outsourcing (HRO) market has entered the emerging rapid growth phase. Understanding the underlying market dynamics in this evolving market is key for the stakeholders ... | More

The Great Outsourcing Divide: Where HRO has been challenged, FAO is blossoming

Phil Fersht

September 2006 | Document #ERI-2006-1-W-0113 | Whitepaper
When evaluating the current health and state of Human Resources Outsourcing ("HRO") and Finance and Accounting Outsourcing ("FAO"), it is apparent that FAO is now beginning to enjoy a high percentage ... | More

Opportunity in the 3K-15K Employee Size Buyer Segment

Marc Pramuk, Vipul Taneja

June 2006 | Document #ERI-2006-3-R-0106 | Research Report
In the Human Resource Outsourcing (HRO) market, the larger employers, those in the "over 15K active employees" (>15K) segment, have received more media and supplier attention because of ... | More

Offshore Adoption

Marc Pramuk, Vipul Taneja

February 2006 | Document #ERI-2006-3-R-0105 | Research Report
Offshoring has become a critical factor in most of the sourcing decisions. In terms of offshore maturity, Human Resource Outsourcing (HRO) lags behind ADM, R&D, call centers, and FAO. However, the off... | More

Making the Right HR Technology and Service Delivery Choice

Joe Fernandes, Michel Janssen, Vipul Taneja

September 2005 | Document #ERI-2005-3-R-0104 | Research Report
The technology decision plays a leading role in influencing a company's overall Human Resource Outsourcing (HRO) solution. Given its importance and the extent of change present within the HRO te... | More

HRO Annual Report 2005

Joe Fernandes, Michel Janssen, Vipul Taneja

May 2005 | Document #ERI-2005-3-R-0101 | Research Report
As the Human Resource Outsourcing (HRO) market matures beyond the early pioneer phase, value creation opportunities continue to increase along multiple dimensions. Understanding the evolving market dy... | More