Industry Trends: Manufacturing, Distribution, and Retail (MDR) - Overview of Key Developments in Q2 2010

Shyam Amara, Salil Dani, Anand Ramesh, Amneet Singh

September 2010 | Document #ERI-2010-8-R-0466 | Research Report
Market Vista's quarterly Industry Trends cover key global sourcing-related data and development specific to an industry. These reports are designed to equip Global Sourcing managers with incisive and ... | More

Industry Trends: Healthcare - Overview of Key Developments in Q2 2010

Shyam Amara, Salil Dani, Anand Ramesh, Amneet Singh

September 2010 | Document #ERI-2010-8-R-0469 | Research Report
Market Vista's quarterly Industry Trends cover key global sourcing-related data and development specific to an industry. These reports are designed to equip Global Sourcing managers with incisive and ... | More

Industry Trends: Energy and Utilities (E&U) - Overview of Key Developments in Q2 2010

Shyam Amara, Salil Dani, Anand Ramesh, Amneet Singh

September 2010 | Document #ERI-2010-8-R-0468 | Research Report
Market Vista's quarterly Industry Trends cover key global sourcing-related data and development specific to an industry. These reports are designed to equip Global Sourcing managers with incisive and ... | More

Industry Trends: Banking, Financial Services, and Insurance (BFSI) - Overview of Key Developments in Q2 2010

Shyam Amara, Salil Dani, Anand Ramesh, Amneet Singh

September 2010 | Document #ERI-2010-8-R-0467 | Research Report
Market Vista's quarterly Industry Trends cover key global sourcing-related data and development specific to an industry. These reports are designed to equip Global Sourcing managers with incisive and ... | More

What is the True Maturity of China's Offshore Services Market?

Salil Dani, Anand Ramesh

August 2010 | Document #ERI-2010-8-W-0461 | Whitepaper
In this whitepaper, we review key changes in China's position as a global services destination and provide a perspective on the true maturity of the market in terms of scale, scope, and functions. | More

Transaction Renewal Analysis - July 2010 to December 2011

August 2010 | Document #ERI-2010-6-O-0430 | Other
The analysis is aimed at providing a list of transactions that are coming up for renewal from July 2010 to December 2011. | More

Transaction Renewal Analysis - January 2012 to December 2012

August 2010 | Document #ERI-2010-6-O-0431 | Other
The analysis is aimed at providing a list of transactions that are coming up for renewal from January 2012 to December 2012. | More

Global Locations Database - Standard Edition

August 2010 | Document #ERI-2010-8-O-0451 | Other
The Global Locations Database provides current data to enable fact-based comparative assessment of offshore locations. To support ease of analysis, the database is delivered in a user-friendly MS Exce... | More

Market Vista: Q2 2010

Salil Dani, Anand Ramesh, Amneet Singh

August 2010 | Document #ERI-2010-8-R-0449 | Research Report
Market Vista Q2-2010 includes data, analysis and insights on transaction trends, captive market dynamics, and fact-base for Latin American destinations. Also included is the primer on Contact Center s... | More

Market Vista Q2 2010: Primer - Overview of Key Contact Center Suppliers in EMEA for French Language Support

August 2010 | Document #ERI-2010-8-R-0452 | Research Brief
This report provides an overview of select regional contact center suppliers in Europe, Middle East, and Africa (EMEA) that have successfully achieved meaningful scale and capabilities in the French l... | More

No Sacred Cows: 10 Best Practices for Supplier Consolidation

Jimit Arora

July 2010 | Document #ERI-2010-8-B-0454 | Research Brief
A multi-supplier approach to sourcing Application Development & Maintenance (ADM) has left buyers with too many relationships to manage and has degraded their ability to take advantages of volume. Don... | More

Strategic Partnerships: Procurement is Not Governance

Eric Simonson

July 2010 | Document #ERI-2010-8-B-0444 | Research Brief
Successful outsourcing requires constant oversight, management, and adaptation. Companies that go beyond transactional supplier governance will reap the benefits from a strategic partnership. This pap... | More

The Growing Maturity of Offshore Research and Analytics in Financial Services

Jimit Arora, Ankur Garg, Mridul Gupta, Amneet Singh

July 2010 | Document #ERI-2010-5-R-0445 | Research Report
The study analyzes the evolution and maturity of offshore delivery of Research and Analytics (R&A) for financial services. The report examines adoption trends, value proposition of offshore delive... | More

Hewitt to Merge With Aon - What It Means For the HRO Industry

Rajesh Ranjan

July 2010 | Document #ERI-2010-8-B-0448 | Research Brief
This breaking view point document analyses the recent merger announcement between Aon and Hewitt and its impact on various segments of the HRO market. | More

Global Sourcing 2.0 - Evolving Global Delivery Imperatives for Outsourcing Service Providers

Jimit Arora, Ankur Garg, Mridul Gupta, Amneet Singh

July 2010 | Document #ERI-2010-2-R-0439 | Research Report
This report analyzes the trends and next generation imperatives for service providers along some of the key components of global delivery – location portfolio, operating model, and talent management. ... | More

Offshore Locations: Buyers' Perceptions and Plans for 2011-2012

Soumik Paul, Anand Ramesh, Anurag Srivastava

June 2010 | Document #ERI-2010-8-W-0438 | Whitepaper
As the global economy recovers from the recession of 2009, the global sourcing market is witnessing an increase in activity. To gain further insight into these trends in the market, Everest conducted... | More

Market Vista Q1 2010 Primer: Overview of Key Latin American Contact Center Suppliers

June 2010 | Document #ERI-2010-8-R-0423 | Research Brief
This Everest research provides an overview of some of the key Latin American contact center players that are emerging as credible options for global buyers for sourcing Spanish language contact center... | More

ACS to Acquire ExcellerateHRO: Indication of Divergent Strategic Directions?

Katrina Menzigian, Rajesh Ranjan

May 2010 | Document #ERI-2010-8-B-0428 | Research Brief
This breaking view point document analyses the recent acquisition announcement by ACS of ExcellerateHRO. | More

Executive Perspectives - Up In the Air

Peter Bendor-Samuel, Marvin Newell

May 2010 | Document #ERI-2010-0-B-0424 | Research Brief
The announced merger of United Airlines and Continental Airlines promises to have far-reaching effects on the travel industry and its stakeholders. It also highlights how M&A events can fundamenta... | More

Market Vista: Q1 2010

Salil Dani, Anand Ramesh, Amneet Singh

May 2010 | Document #ERI-2010-8-R-0419 | Research Report
Market Vista Q1-2010 includes data, analysis and insights on transaction trends, captive market dynamics, and fact-base for Eastern European destinations. Also included are two Primers on supplier lan... | More

Global Location Insights: April 2010 - Is Bogota at a Global Sourcing Inflection Point?

Anand Ramesh

April 2010 | Document #ERI-2010-8-B-0418 | Research Brief
Over the last 24 months Latin America experienced strong interest with a number of global companies setting up service delivery centers in the region. Bogota, in particular, experienced significant in... | More

NorthgateArinso to Acquire Convergys: Another Move Forward In Reinventing the HRO Market

Katrina Menzigian, Rajesh Ranjan

March 2010 | Document #ERI-2010-8-B-0404 | Research Brief
This breaking view point document analyses the recent acquisition by NorthagteArinso of Convergys’ Employee Management line of business. | More

Global Location Insights: February 2010 - What is the true impact of currency changes on offshore cost arbitrage?

Salil Dani, Soumik Paul, Anand Ramesh

February 2010 | Document #ERI-2010-8-B-0396 | Research Brief
Over the last two years, the global economic crisis sparked currency changes which impacted economies differently. This research note explores how this trend has impacted offshore cost arbitrage for c... | More

Market Vista: Q4 2009

February 2010 | Document #ERI-2010-8-R-0394 | Research Report
Market Vista Q4-2009 includes data, analysis and insights on transaction trends, captive market dynamics, fact-base for emerging destinations, and spotlight on key developments among suppliers in 2009... | More

Outsourcing and Offshoring Trends in Consumer Electronics

Aminisha Gupta, H Karthik, Shyan Mukerjee, Amneet Singh

January 2010 | Document #ERI-2010-2-R-0382 | Research Report
Consumer electronics industry is intensely competitive on account of a combination of demand and supply factors. This market update analyzes outsourcing and offshoring activity, examines sourcing mode... | More

Global Location Insights: December 2009 - What Does 2010 Hold in Store?

Arshmeet Ahluwalia, Anand Ramesh

December 2009 | Document #ERI-2009-2-B-0385 | Research Brief
With a revival in the locations landscape in the last three months, 2010 promises to be an interesting year with more activity. This research note outlines key location trends we expect to see in 2010... | More

Patni: What If Ownership Changes Are Afoot?

Ankur Garg, Amneet Singh

December 2009 | Document #ERI-2009-8-B-0383 | Research Brief
Since early November 2009, media speculation regarding changes in Patni Computer Systems has yet again gathered steam. If these speculations materialize, it would be one of the largest acquisitions in... | More

Mauritius as an Emerging Location for Delivery of Offshore Services

H Karthik, Shyan Mukerjee

November 2009 | Document #ERI-2009-2-R-0381 | Research Report
This executive summary, drawn from a larger study, presents a fact-based view of Mauritius' current IT/BPO capabilities and highlights its key differentiators with respect to other offshore destinatio... | More

Market Vista: Q3 2009

November 2009 | Document #ERI-2009-8-R-0375 | Research Report
Market Vista: Q3 2009 gives an overview of the global sourcing market through trend analyses, focus topics, and data snapshots.  This report includes insight on output-based pricing in ITO, financial ... | More

2010 Market Predictions

October 2009 | Document #ERI-2009-0-R-0369 | Research Report
Everest Research Institute's market predictions for 2010. | More

Global Locations Insights: September 2009

H Karthik, Shyan Mukerjee, Anand Ramesh

September 2009 | Document #ERI-2009-2-B-0367 | Research Brief
Africa has recently entered the global sourcing location market.  Learn more about this growing area in this complimentary article. | More

Dell and Perot Systems: 1+1=?

Jimit Arora, Peter Bendor-Samuel

September 2009 | Document #ERI-2009-8-B-0365 | Research Brief
How will the merger of Dell and Perot Systems affect the companies and the industry? | More

Outsourcing and Offshoring in the Oil & Gas Vertical

Jimit Arora, Aminisha Gupta, Anand Ramesh

August 2009 | Document #ERI-2009-2-R-0359 | Research Report
Oil & gas companies represent a significant portion of the global economy today given their very large scale of global operations. However, despite their larger scale, oil & gas companies have... | More

Market Vista: Q2 2009

August 2009 | Document #ERI-2009-8-R-0355 | Research Report
Market Vista: Q2 2009 gives an overview of the global sourcing market through trend analyses, focus topics, and data snapshots.  This report includes a financial services spotlight and fact-base on ci... | More

Global Location Insights: July 2009 - Assessing Language Skills Availability - Best Practices

Arshmeet Ahluwalia, Anand Ramesh

July 2009 | Document #ERI-2009-2-B-0354 | Research Brief
Everest Research Institute shares best practices in assessing language skill availability. | More

Impact of Regulatory Changes on Offshoring in Financial Services

Anand Ramesh, Eric Simonson

June 2009 | Document #ERI-2009-8-R-0349 | Research Report
The economic crisis that began in October 2008 in the United States led to several actions by the U.S. government, including the Troubled Asset Relief Program (TARP). Some of these provisions have imp... | More

Market Vista: Q1 2009

May 2009 | Document #ERI-2009-8-R-0339 | Research Report
Market Vista: Q1 2009 gives an overview of the global sourcing market through trend analyses, focus topics, and data snapshots.  This report includes a financial services spotlight and fact-base on E... | More

Global Location Insights: May 2009 - Destination Philippines: Key Trends in the Second Largest Offshore BPO Location

Jimit Arora, Anand Ramesh

May 2009 | Document #ERI-2009-2-B-0346 | Research Brief
Everest Research Institute shares their perspective on four important facets of the Filipino BPO industry. | More

Satyam Update: Tech Mahindra Overview

April 2009 | Document #ERI-2009-5-R-0337 | Research Report
The Satyam Board announced Tech Mahindra as the highest bidder to acquire a 51% controlling stake in Satyam. This document is intended to provide a brief overview of Tech Mahindra. | More

Price Benchmarking - How to Go Beyond the Tip of the Iceberg

Sarthak Brahma, Ross Tisnovsky

April 2009 | Document #ERI-2009-9-W-0334 | Whitepaper
Over the past two quarters, Everest has witnessed an increase in demand by buyers for price benchmarking outsourcing deals. This white paper looks at a hypothetical client situation modeled after mul... | More

Global Location Insights: March 2009 - Bogota's potential as a delivery location for offshoring and outsourcing services

Anand Ramesh, Geetha Tedakapalli

March 2009 | Document #ERI-2009-2-W-0328 | Whitepaper
Bogota is emerging as a destination for offshoring. What does Bogota have to offer? | More

Market Vista: 2008 in Review

March 2009 | Document #ERI-2009-8-R-0320 | Research Report
Market Vista: 2008 in Review captures key developments in the outsourcing and offshoring industry for 2008. | More

Market Vista: Q4 2008

February 2009 | Document #ERI-2009-8-R-0319 | Research Report
Market Vista Q4 captures key developments across outsourcing transaction trends, health of captives, location risks and opportunities, and supplier developments.  Focus on financial services and spotl... | More

The Silent Knight - The Philippines Emerging Non-Voice BPO Capability

Arshmeet Ahluwalia, Jimit Arora, Nikhil Rajpal

January 2009 | Document #ERI-2009-2-R-0314 | Research Report
On the back of successful offshore delivery of voice-based customer service support, the Philippines established itself as the second-largest offshore destination (after India) in the rapidly growing ... | More

Response to Satyam Crisis

January 2009 | Document #ERI-2009-2-R-0318 | Research Report
Everest Research Institute has developed a comprehensive point of view on the Satyam situation. | More

Ready to Compete - South Africa's BPO Capabilities in the Financial Services Sector

December 2008 | Document #Business Trust - Everest South Africa BPO | Research Report
This unique report highlights South Africa's current BPO capabilities and its potential for growth in Financial Services BPO. | More

Market Vista: Q3 2008

November 2008 | Document #ERI-2008-8-R-0288 | Research Report
Market Vista Q3 captures key developments across outsourcing transaction trends, health of captives, location risks and opportunities, and supplier developments. | More

Global Location Insights: November 2008 - The Offshoring Industry in Morocco

Arshmeet Ahluwalia, Anand Ramesh, Geetha Tedakapalli

November 2008 | Document #ERI-2008-2-B-0306 | Research Brief
Morocco is emerging as a destination for offshoring. What makes Morocco work for an offshore location? | More

2009 Market Predictions

October 2008 | Document #ERI-2008-0-R-0284 | Research Report
Everest Research Institute's predictions for 2009. | More

Global Sourcing in Banking, Capital Markets and Insurance

Jimit Arora, Sarthak Brahma

September 2008 | Document #ERI-2008-2-R-0267 | Research Report
As pioneers of global sourcing, financial services firms have played a significant role in the growth and maturation of the offshore services industry. In light of the credit crisis in the United Stat... | More

Global Location Insights: September 2008 - Central America – The latest entrant to the Global Sourcing bandwagon

Anand Ramesh, Geetha Tedakapalli

September 2008 | Document #ERI-2008-2-B-0281 | Research Brief
Central America is witnessing growth in the Global Sourcing area. Find out more in this article. | More

Market Vista: Q2 2008

August 2008 | Document #ERI-2008-8-R-0264 | Research Report
Market Vista Q2 captures key developments for the period April-June 2008 across outsourcing transaction trends, health of captives, location risks and opportunities, and supplier developments. | More

Global Location Insights: July 2008 - Investment Incentives – How Much Do They Matter?

H Karthik, Shefali Saxena

July 2008 | Document #ERI-2008-2-B-0263 | Research Brief
How important are investment incentives from offshore destination governments | More

Market Vista: Q1 2008

May 2008 | Document #ERI-2008-8-R-0256 | Research Report
Market Vista report provides a continuously updated fact-base on key developments in the fast evolving global outsourcing and offshoring market. | More

Global Location Insights: May 2008 - Picking the Winners Among Tier-2/3 Cities – An Offshoring Perspective

Arshmeet Ahluwalia, Anand Ramesh, Geetha Tedakapalli

May 2008 | Document #ERI-2008-2-B-0250 | Research Brief
Offshoring perspective of the top Tier 2/3 cities. | More

Trends in Indian Insurance BPO market

Anand Ramesh, Geetha Tedakapalli

May 2008 | Document #ERI-2008-2-B-0243 | Research Brief
Offshore insurance BPO has grown into in India with revenues close to two billion. | More

Availability of European Language Skills for BPO Industry in India

Richard Caswell, Swapnil Sinha

April 2008 | Document #ERI-2008-2-R-0235 | Research Report
India is firmly established as a leading destination for offshore delivery of business processes. Having witnessed a significant expansion in both BPO export revenues and employment, the Indian BPO in... | More

Global Location Insights: March 2008 - Does EU accession mean higher wage inflation in Eastern Europe?

H Karthik, Swapnil Sinha

March 2008 | Document #ERI-2008-2-B-0238 | Research Brief
Location Optimization article discussing wage inflation in Eastern Europe. | More

Mapping the Landscape of Chinese Suppliers

Jimit Arora, Aminisha Gupta

March 2008 | Document #ERI-2008-2-R-0231 | Research Report
China continues to receive attention as a potential offshoring destination, but suppliers based in China are little known compared to the giants exploding out of India. In addition to assessing the c... | More

NASSCOM-Everest India BPO Study: Roadmap 2012 - Capitalizing on the Expanding BPO Landscape

February 2008 | Document #NASSCOM-Everest Indian BPO | Research Report
This one-of-a-kind unprecedented, comprehensive report on India’s BPO industry maps out Indian BPO industry’s next wave of growth and paints a vision for the future. The study has been don... | More

Global Sourcing in HR

Chris MacKay, Rajesh Ranjan

February 2008 | Document #ERI-2008-3-W-0232 | Whitepaper
This white paper discusses the changing dynamics of GS in HR, provides an overview of the service providers' GS strategy in HR outsourcing (HRO), and illustrates some key considerations for choo... | More

Trends in Offshore Contact Center Services Market

H Karthik, Anand Ramesh, Eric Simonson, Swapnil Sinha

February 2008 | Document #ERI-2007-2-R-0226 | Research Report
This report provides an overview of current and emerging trends in the contact center services market, with an emphasis on offshoring. The report outlines the emerging shift from Contact Center Outs... | More

Future of the Captive Sourcing Model: Ensuring Success Against Rising Challenges

Nihal George, Nikhil Rajpal

November 2007 | Document #ERI-2007-2-W-0218 | Whitepaper
While the captive model continues to be sustainable, recent market forces are raising questions about the health and relevance of the model. These market forces along with increasing expectations from... | More

Bank of the Future: The Emerging Operating Model

H Karthik, Nikhil Rajpal, Eric Simonson

October 2007 | Document #ERI-2007-2-R-0169 | Research Report
With the increasing use of outsourcing and offshoring in the banking industry, the fundamental operating model of banking is changing. Beyond just providing new sourcing approaches, operating models a... | More

Comparison of Outsourced and Captive Solutions for Capturing Value from Offshoring

Nihal George, Nikhil Rajpal, Eric Simonson, Kumar Subramanian

October 2007 | Document #ERI-2007-2-R-0204 | Research Report
Choosing a third-party, captive or hybrid offshoring model is a critical decision for companies seeking to access offshore labor markets. The decision regarding which model to pursue must be aligned w... | More

Captive Value Diagnostic Study

H Karthik, Nikhil Rajpal, Kumar Subramanian

September 2007 | Document #ERI-2007-2-R-0211 | Research Report
As the offshore services market matures, captives are exploring different mechanisms to deliver value beyond labor cost savings to their parent organizations. To help assess the future direction of ca... | More

Indian Captive Market - Trends and Implications

Nihal George, H Karthik, Nikhil Rajpal, Geetha Tedakapalli

June 2007 | Document #ERI-2007-2-R-0162 | Research Report
The Indian captive market is large and continues to expand at a rapid pace across verticals, functions, and geographies. As the captive model becomes more mainstream, the role of the captive is evolv... | More

What's happening in China: A Curtain-Raiser on the IT and Business Process Services Exports Market

Jimit Arora, Sheetal Bahl, Aminisha Gupta

June 2007 | Document #ERI-2007-2-W-0172 | Whitepaper
As global sourcing becomes a fundamental part of almost all sourcing decisions today, and as the appetite for offshoring increases, buyers as well as suppliers are looking beyond traditional destinati... | More

BPO Market Update: Indian Supplier Landscape

Jimit Arora, Sheetal Bahl, Nikhil Rajpal, Vipul Taneja

May 2007 | Document #ERI-2007-1-R-0160 | Research Report
Labor arbitrage has played an important role in the acceleration of Business Process Outsourcing (BPO) and is an essential ingredient of many BPO agreements. Suppliers have varying capabilities and v... | More

Evaluating Risks from Outsourcing and Global Sourcing

Sheetal Bahl, Nikhil Rajpal

December 2006 | Document #ERI-2006-2-R-0130 | Research Report
Global Sourcing (GS) gained significant momentum over the past few years and now comprises a portion of many of today's outsourcing transactions. With this rise in Global Sourcing adoption, the ri... | More

Future Risks and Opportunities in the Outsourcing Market

Sheetal Bahl, Nikhil Rajpal

August 2006 | Document #ERI-2006-2-R-0118 | Research Report
The outsourcing market will see an estimated US$88 billion renewal event between 2006 to 2008, which will fundamentally alter today's market landscape. At the conclusion of the renewal event, ther... | More

Sustainability of Labor Arbitrage

Sheetal Bahl, Nikhil Rajpal

April 2006 | Document #ERI-2006-2-R-0117 | Research Report
Labor arbitrage is a key driver in the decision for many companies who outsource work to third-parties or set up a remote captive. There is much controversy on the sustainability of labor arbitrage 1... | More

Global Sourcing Annual Report 2005

Nikhil Rajpal

November 2005 | Document #ERI-2005-2-R-0116 | Research Report
The value proposition for global sourcing has strengthened and evolved over the past few years for both IT and BPO transactions. Although labor arbitrage is still a primary consideration, buyers are ... | More