Industry-Centric BPO Solutions – Opportunity to Attain Distinctive Market Positioning

Everest predicts that industry-centric BPO capabilities will emerge as an opportunity for suppliers to create top-line impact for their clients and attain distinctive positioning in an increasingly competitive market.

The value chain for all industries has a set of “operational” and “corporate” functions. Operational functions are directly tied to the final goods or services that the industry produces; hence, they differ substantially across industries. Corporate functions are not directly linked to the final output but are essential for supporting the operational functions. Corporate processes are often centralized and remain largely similar across industries.

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