Introduction

The European market has seen increased HRO adoption over the past couple of years. The changing dynamics in this market have led to increased demand, along with entrance of new “payroll-led” and “offshore-led” multi-process HRO suppliers. This report provides a comprehensive coverage of the Pan-European HRO market including detailed analyses on market size and trends, market segments, transaction characteristics, and supplier landscape and delivery capabilities. This report will assist buyers with European operations understand the HRO adoption trends and considerations, suppliers’ capabilities and choices available to them. It will help suppliers understand different market segments and their potential, the complexities inherent in Europe along with solutions/steps being taken to address them, and also assess their competitive landscape.

Scope

• All multi-process HRO deals as of December, 2007 with a minimum of three HR functions and servicing more than 3,000 employees
• Geographic focus: Europe
• Assessment of 14 key and active suppliers in Europe who signed at least one multi-process HRO deal
• All industries

Contents

This report examines the Pan-European HRO market and provides insights, detailed analyses and implications for stakeholders along four key dimensions: market size and trends, market segments, transaction characteristics, and supplier landscape and delivery capabilities. Each dimension is discussed in detail (and illustrated with supporting data and analysis) to provide the reader information in easy-to-apply, bite-size pieces. Some of the findings in this report, among others, are:

• While the slowdown in the global HRO market impacted deal signing in Europe in 2007, its share of global HRO market increased significantly post 2005
• European market can be divided into three key regions based on their inherent characteristics that impact HRO adoption
• Compared to North America, a fewer number of European HRO deals include core HRIS transformation and outsourcing
• The manufacturing and government /public sectors are the dominant verticals in the European HRO market; with their share climbing rapidly post 2005
• There are a number of suppliers in the European HRO market; some focusing on the UK market only while some have a pan-European focus
• There are clear differences among suppliers on an overall HRO delivery capability across scale, scope, technology capability, and geographic delivery footprint