search:

Analysts

More information 

For more information about our research offerings or to request a briefing from one of our analysts, please e-mail our Client Director team or call us at:

+1-214-451-3110

+91-124-304-1000

+44-870-770-0270

 

Customer support 

For assistance with accessing the web site or research subscription materials, please e-mail our support group.

Ross Tisnovsky

Vice President

rtisnovsky@everestgrp.com

Ross Tisnovsky, Vice President, ITO Research, has specialized in developing and implementing IT-enabled business performance improvement at Fortune 500 companies for more than a decade. As head of the Institute’s ITO research, he leads a team of analysts in developing leading-edge thinking on market trends in the outsourcing industry and best practices in IT outsourcing. His strength in research stems from in-depth understanding of technology from the point of view of key market constituents, i.e., business users of IT services and technology providers, along with knowledge of fundamentals of high tech products, various technologies, and industry trends.

Ross’ previous positions include Project Executive, Enterprise Transformation, IBM; Engagement Manager, McKinsey & Company; and Sales Representative, IBM Ukraine and IBM Africa. Ross holds an MBA, Operations and Information Technology from The Wharton School, University of Pennsylvania and a MS/BS, Engineering from the National Technical University, Kiev, Ukraine. 

More Analyst Profiles

RELATED INFORMATION

Sort by:

49 items found

Hype and Reality of Cloud Computing – “Mind the Gap!”

Soumit Banerjee, Yugal Joshi, Shiraz Ritwik, Ross Tisnovsky

March 2010 | Document #ERI-2010-4-R-0402a | Research Report
Cloud computing is entering the enterprise IT agenda with several promises including flexible IT demand management and cost reduction. Suppliers are adopting multiple strategies to attract enterprise ... | More

IT Consulting as a Catalyst of ITO - The Pursuit of a Vague Synergy

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

January 2010 | Document #ERI-2009-4-R-0387 | Research Report
Consulting is a large and dynamic market at the high end of the overall IT services industry. The consulting market is complex. Historically, buyers and suppliers viewed the role of consulting in driv... | More

Demand Variation in Output-Based Pricing Contracts

Rahul Gehani, Ross Tisnovsky

November 2009 | Document #ERI-2009-9-W-0363 | Whitepaper
This whitepaper highlights some situations where variation of demand assumes high significance and explores the possible issues that can arise as a consequence. It also illustrates the use of mechanis... | More

ITO Request for Information 2009 - A Market Insights Report

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

November 2009 | Document #ERI-2009-4-R-0373 | Research Report
Everest conducted an ITO deal-based Request for Information (RFI) exercise in Q2 2009.This report discusses key messages from the IT Outsourcing RFI 2009 and presents conclusions on the market trends ... | More

Xerox and ACS: Smart Tactical Play or Strategic Coup?

Katrina Menzigian, Marvin Newell, Ross Tisnovsky

October 2009 | Document #ERI-2009-8-R-0374 | Whitepaper
Learn more on what this acquisition means for Xerox's shareholders, both entities' customers, and competitors in this Executive Perspecitve document. | More

...Fast Forward : How does ACS's ITO Business Fit into Xerox/ACS?

Marvin Newell, Ross Tisnovsky

October 2009 | Document #ERI-2009-4-B-0370 | Research Brief
As the dust settles on Xerox's announcement to acquire ACS, how is the destiny of ACS's ITO business within Xerox coming into focus? | More

Remote Infrastructure Management - Impending Crisis of Genre

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

August 2009 | Document #ERI-2009-4-R-0360 | Research Report
The Infrastructure Outsourcing (IO) market continues to evolve with offshore suppliers maturing as infrastructure service providers, enabled by remote infrastructure management (RIM) technology. As of... | More

Moving from Input-based to Output-based Pricing - Why, When, and How?

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

July 2009 | Document #ERI-2009-4-R-0357 | Research Report
Pricing is an integral aspect of any outsourcing relationship. It is frequently complex in nature, with the result that a large outsourcing relationship is usually a hybrid of multiple pricing models.... | More

Adoption of Modular Architecture in IT Infrastructure Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

April 2009 | Document #ERI-2009-4-R-0333 | Research Report
In recent times, companies have started to seriously consider a modular approach to infrastructure service delivery. It is therefore important to understand the adoption of the modularity concept in t... | More

Price Benchmarking - How to Go Beyond the Tip of the Iceberg

Sarthak Brahma, Ross Tisnovsky

April 2009 | Document #ERI-2009-9-W-0334 | Whitepaper
Over the past two quarters, Everest has witnessed an increase in demand by buyers for price benchmarking outsourcing deals. This white paper looks at a hypothetical client situation modeled after mul... | More

Every Solution Has a Price - Primer on Pricing in IT Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

March 2009 | Document #ERI-2009-4-R-0330 | Research Report
Pricing is an integral aspect of any outsourcing relationship. Buyers typically face different kinds of operational issues in their outsourcing relationship, many of which can be resolved through appr... | More

Certifications in ITO

Ross Tisnovsky

March 2009 | Document #ERI-2009-4-W-0327 | Whitepaper
The ADM industry long ago made a huge leap of faith by associating the quality of the code with the quality of the development process. This white paper will be most useful for buyers for whom quality... | More

The Pandora's Box of IT Services Pricing

Soumit Banerjee, Ross Tisnovsky

January 2009 | Document #ERI-2009-4-W-0321 | Whitepaper
Pricing IT outsourcing services has always been an area of great interest and can be scanned through the lenses of both buyers and suppliers. Several factors such as location of resources, maturity o... | More

Forecasting an ITO Opportunity Does Not Have to be a Shot in the Dark

Shiraz Ritwik, Ross Tisnovsky

December 2008 | Document #ERI-2008-4-W-0313 | Whitepaper
It is becoming increasingly important for suppliers today to be able to predict an outsourcing transaction. With uncertainties in the macroeconomic environment and buyers scrutinizing their outsourcin... | More

Practical Approach to Sourcing Portfolio Optimization

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

December 2008 | Document #ERI-2008-4-R-0311 | Research Report
As the sourcing programs of large firms mature, issues are emerging related to the proliferation of suppliers within these firms’ application development and maintenance (ADM) portfolios. This report... | More

Demystifying IT Outsourcing Opportunities in the Financial Services Industry

Soumit Banerjee, Rahul Kumar, Ross Tisnovsky

December 2008 | Document #ERI-2008-4-W-0310 | Whitepaper
Understanding the real opportunity in BFSI and separating it from the general hype around this industry is very important. While often referred to as an industry, BFSI is far from being homogenous an... | More

IT Consulting Services Supplier Landscape Fact Pack

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

November 2008 | Document #ERI-2008-4-R-0269 | Research Report
IT consulting has grown significantly to become a considerable contributor to the overall IT services market. It is also one of the most complex segments with a variety of models and flavors, delivere... | More

ITO Request for Information 2008 - Summary of the Results

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

October 2008 | Document #ERI-2008-4-R-0287 | Research Report
In order to better understand key market trends and how they affect the IT outsourcing market, Everest conducted an ITO deal-based Request for Information (RFI) exercise in Q2 2008. The RFI study is ... | More

Plugging the Gaps - Mergers and Acquisitions in IT Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

October 2008 | Document #ERI-2008-4-R-0286 | Research Report
The Information Technology Outsourcing (ITO) market is going through multiple changes that impact service delivery models, locations of delivery centers, and market strategies of suppliers. One of th... | More

Infrastructure Outsourcing Price Benchmarking and Pricing Trends Overview

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

October 2008 | Document #ERI-2008-4-R-0272 | Research Report
This stand-alone report is prepared by the Everest Research Institute to facilitate comprehensive price benchmarking analysis for IT infrastructure outsourcing (IO) deals. This report includes data ... | More

Infrastructure Outsourcing Input-based Price Benchmarking

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

October 2008 | Document #ERI-2008-4-R-0270 | Research Report
This stand-alone report is prepared to facilitate input-based price benchmarking analysis for IT infrastructure outsourcing deals. This report will provide the comparative pricing data by resource s... | More

Infrastructure Outsourcing Output-based Price Benchmarking

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

October 2008 | Document #ERI-2008-4-R-0271 | Research Report
This stand-alone report is prepared to facilitate output-based price benchmarking analysis for IT infrastructure outsourcing deals. This report will provide the comparative pricing data by resource ... | More

Reading the Alphabet Soup: SI, PI, ERP, Etc. - The Changing Drivers Of IT Consulting

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

September 2008 | Document #ERI-2008-4-R-0262 | Research Report
IT consulting is one of the most complex segments of the IT services market. The relative significance of historical drivers of consulting is changing and new factors have become important drivers of ... | More

"Fluid IT Architecture" - The Evolution of Modularity in IT Infrastructure Operations

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

September 2008 | Document #ERI-2008-4-R-0252 | Research Report
The concept of modularity created revolutions in many industries (e.g., manufacturing) and firmly established itself in IT. While almost every aspect of IT (e.g., hardware, software) has taken advanta... | More

Fluid IT - An IT Infrastructure Tsunami is Building

Peter Bendor-Samuel, Ross Tisnovsky

September 2008 | Document #ERI-2008-4-W-0251 | Whitepaper
IT infrastructure exhibits peculiar disconnect. While the software and hardware components of IT have enjoyed continuous innovation and technical advancements, the activities associated with operatin... | More

The Art and Science of the ADM Skill Equilibrium

Peter Bendor-Samuel, Ross Tisnovsky

August 2008 | Document #ERI-2008-4-W-0274 | Whitepaper
Diversity of skills, needs, and delivery frameworks in Application Development and Maintenance (ADM) lead to a large variety of resource sourcing options The result of this variety is a unique resour... | More

Emerging Supplier Dilemma in the Remote Infrastructure Management Market

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

June 2008 | Document #ERI-2008-4-R-0254 | Research Report
The Infrastructure Outsourcing (IO) market continues to evolve with offshore suppliers entering the market through labor arbitrage, enabled by remote infrastructure management (RIM) technology.... | More

ITO 2008 Annual Report

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

April 2008 | Document #ERI-2008-4-R-0240 | Research Report
The IT Infrastructure Outsourcing Annual Report sketches the changing world of IO with focus on emerging asset ownership dynamics, delivery location selection in asset-light service, role of labor arb... | More

Does Size Matter?

Shiraz Ritwik, Ross Tisnovsky

April 2008 | Document #ERI-2008-4-W-0239 | Whitepaper
Company size has become an important criterion and an integral part of a typical supplier selection process in IT outsourcing. Although size-driven capabilities (e.g., ability to scale up) are certain... | More

Tax Considerations in IT Outsourcing

Lenny Joiner, Ross Tisnovsky

March 2008 | Document #ERI-2008-4-R-0229 | Research Report
Tax planning plays a major role in structuring an outsourcing relationship or shared services initiative, especially those that involve a global delivery model. Taking corrective actions after structu... | More

2008 Spending on IT Services - New Paradigm, or Continuous Denial?

Soumit Banerjee, Ross Tisnovsky

February 2008 | Document #ERI-2008-4-W-0236 | Whitepaper
This whitepaper aims to investigate the likely fallouts in ITO of buyer decisions under certain economic conditions during 2008 with focus on the effect of upcoming cost optimization efforts on IT se... | More

The Outsourcing Engagement Model as a Strategic Element in Expanding Share of the Buyer's Wallet

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

January 2008 | Document #ERI-2008-4-R-0164 | Research Report
Outsourcing relationships are complex, and the success of the outsourcing deal is driven by the alignment of interests between the buyer and the supplier. The engagement model is one of the main facto... | More

ITO Request for Information 2007 - Summary of Results

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

December 2007 | Document #ERI-2007-4-R-0227 | Research Report
In order to better understand key market trends and how they affect the IT outsourcing market, Everest conducted an ITO Request for Information (RFI) exercise in Q3 2007. The RFI studied outsourcing t... | More

How Structural Changes in the ITO Market are Likely to Affect the Industry

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

November 2007 | Document #ERI-2007-4-R-0168 | Research Report
Information Technology Outsourcing (ITO) industry research is not short of opinions and discussions around structural market trends (e.g., unbundling, consolidation, fragmentation). This abundance of ... | More

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing?

Shiraz Ritwik, Ross Tisnovsky

October 2007 | Document #ERI-2007-4-W-0219 | Whitepaper
On August 26, 2007 Intel announced the second generation of its new microprocessor platform: vPro. The majority of reviews and media attention focused on the security features of the new platform. | More

The Role of Tools in IT Infrastructure Outsourcing: How Investments in Tools Can Create Competitive Advantage

Soumit Banerjee, Ross Tisnovsky

October 2007 | Document #ERI-2007-4-W-0216 | Whitepaper
The infrastructure tools market has grown significantly over the last 20 years, expanding the tool capabilities into multiple areas of IT infrastructure operations. This paper addresses key developme... | More

Role of Tools in Infrastructure Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

September 2007 | Document #ERI-2007-4-R-0209 | Research Report
The world of IT is witnessing the development of various tools which automate multiple functions and tasks in a typical IT infrastructure operation. Within the scope of outsourcing, such tools are s... | More

Impact of the Service-Oriented Architecture on IT Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

August 2007 | Document #ERI-2007-4-R-0139 | Research Report
Service-Oriented Architecture (SOA) is a rapidly emerging solution for linking business processes to underlying IT systems. Depending on the speed of adoption, SOA can present fundamental challenges a... | More

ADM Partnerships - Moving Beyond Labor Arbitrage

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

June 2007 | Document #ERI-2007-4-R-0137 | Research Report
The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing has redefined the market and created a US$20 billion offshore industry. Since the emergence and rapid growth... | More

Buyer-Driven Supplier Consolidation Will Change the ADM Industry

Peter Bendor-Samuel, Ross Tisnovsky

April 2007 | Document #ERI-2007-4-W-0157 | Whitepaper
The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing redefined the market and created a ~US$20 billion offshore industry, which enjoyed fast growth for more than... | More

Cost accounting considerations in IT outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

April 2007 | Document #ERI-2007-4-R-0150 | Research Report
This report presents an analysis of the costs that a buyer will incur from the point that it begins to explore its options up to the point that a supplier takes over day-to-day operations in a steady-... | More

Vendor Managed Inventory

Peter Bendor-Samuel, Ross Tisnovsky

March 2007 | Document #ERI-2007-4-W-0155 | Whitepaper
The concept of Vendor-Managed Inventory (VMI) revolutionalized the retail industry by mitigating uncertainly of supply for retail stores, decreasing uncertainly of demand for manufacturers, and increa... | More

Selecting Location for Remote Infrastructure Management Service Delivery

Soumit Banerjee, Anand Ramesh, Shiraz Ritwik, Ross Tisnovsky

March 2007 | Document #ERI-2007-4-R-0132 | Research Report
"Selecting Location for Remote Infrastructure Management Service Delivery" offers a high-level picture of emerging global locations for offshore infrastructure management service delivery. This resea... | More

The Growth of Infrastructure Management Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-R-0131 | Research Report
The "Growth of Infrastructure Management Outsourcing" report that analyzes key market forces that shape the IMO market and determines the IMO growth prospects. This report will outline the Everest gro... | More

Show Me The Assets! The Changing Role of Asset Ownership in Infrastructure Outsourcing

Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-W-0152 | Whitepaper
Ownership of IT assets is one of the most important factors in determining the dynamics of an outsourcing engagement. Historically, suppliers leveraged assets ownership transfer in Infrastructure Outs... | More

IT Outsourcing in the Small and Medium Businesses

Ross Tisnovsky

February 2007 | Document #ERI-2006-4-W-0136 | Whitepaper
Small and Medium Businesses (SMBs) have unique IT needs, stemming from low IT budgets and small project sizes in Application Development and Maintenance (ADM) outsourcing, lack of scale in operations,... | More

Asset-light outsourcing model. The role of asset ownership in Infrastructure Outsourcing

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

February 2007 | Document #ERI-2007-4-R-0125 | Research Report
The ownership of IT assets is one of the key factors in determining the dynamics of an outsourcing engagement. This white paper traces the evolution of approaches to IT asset ownership and transfer ov... | More

Infrastructure Outsourcing Roadmap

Soumit Banerjee, Shiraz Ritwik, Ross Tisnovsky

January 2007 | Document #ERI-2007-4-R-0124 | Research Report
Infrastructure Outsourcing Roadmap revisits the history of the Infrastructure Outsourcing (IO) market and develops understanding of the prevalent business models in this market (i.e., traditional outs... | More

The Emergence, Adoption and Growth of Infrastructure Management Outsourcing

Amiya Kagalwala, Ross Tisnovsky

October 2006 | Document #ERI-2006-4-W-0123 | Whitepaper
Infrastructure Outsourcing (IO) has matured over more than 40 years and has entered a period of slow growth. The emergence of Infrastructure Management Outsourcing (IMO) is a recent trend prompted by ... | More